Request #618203: How would you rate the support you received?

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Hello onise ikeje, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what your ticket was about: onise ikeje Dec 29, 19:19 Chat started on 2015-12-29 06:53 PM UTC (06:53:41 PM) *** Visitor 58055649 joined the chat *** (06:53:41 PM) onise ikeje: my computer is a 64 bit computer ...this seem to be a problem during installation. what do i d (06:53:42 PM) HMA! donkey support: Hi, HMA! Donkey here. (06:53:44 PM) HMA! donkey support: Please hold while we find a customer service agent to help you. (06:57:49 PM) *** Phill joined the chat *** (06:57:55 PM) Phill: Hello onise ikeje! Welcome to HMA! LiveChat! My name is Phill and I will assist you today. (06:59:57 PM) Phill: that should not be an issue (07:00:26 PM) Phill: Install the HMA! client again: https://d3ruvekyr0rxjk.cloudfront.net/installers/windows/HMA-Pro-VPN-2.8.24.0-install.exe this time by right clicking the HMA! setup file and select "Run as Administrator". Run the HMA! client the same way, by right clicking the HMA! shortcut and select "Run as Administrator". (07:07:07 PM) onise ikeje: tap-window install(tap0901) (07:07:34 PM) onise ikeje: thats where the installation is stopping for long periods (07:09:50 PM) Phill: I see (07:09:57 PM) Phill: please try the same with this link (07:10:00 PM) Phill: https://d1llq9kjmh5kle.cloudfront.net/HMA-Pro-VPN-2.8.19.0-install.exe (07:16:16 PM) Phill: Is there anything else I can help you with? (07:16:31 PM) onise ikeje: still trying it (07:19:31 PM) *** onise ikeje left the chat *** This email is a service from Hide My Ass! Support. Privacy Policy Terms & Conditions Contact Us HideMyAss www.hidemyass.com info@hidemyass.com

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